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SHIPPING & RETURNS

SHIPPING POLICY

At Koliore, we work directly with trusted manufacturers and fulfillment partners to provide quality products at competitive prices.
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Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.
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Shipping Time
Estimated delivery times vary depending on the destination and product availability:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • Europe: 7–18 business days

  • International: 10–25 business days
     

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high seasonal demand.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.
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Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method. Free shipping promotions may apply to selected orders or regions.
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Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact our support team and we will assist you as quickly as possible.
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Incorrect Address
Customers are responsible for providing accurate shipping information. Koliore is not responsible for orders shipped to incorrect addresses provided during checkout.

RETURN & EXCHANGE POLICY

At Koliore, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
 

Return Eligibility
Items may be returned within 14 days of delivery if they meet the following conditions:

  • Item is unused and in original condition

  • Item is returned in original packaging

  • Proof of purchase is provided

Certain items may not be eligible for return due to hygiene or safety reasons.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will review the case and provide a replacement or refund if approved.

Exchanges
We currently offer exchanges only for damaged or defective items.

Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or defective.

Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

Contact
For any questions regarding shipping, returns, or exchanges, please contact our customer support team through our Contact Us page.

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